Unified Communications – ShoreTel
ShoreTel is the provider of brilliantly simple Unified Communications (UC) solutions based on its award-winning IP business phone system. With our Unified Communications solution, enterprises trade complexity for plug-and-play simplicity in integrated voice, video, data, and mobile communication.
ShoreTel delivers an award-winning UC system that is purpose-built for IP, and designed to be as easy to manage and scale across sites and geographies as it is to deploy and use. The solution's open ecosystem and unique distributed architecture means it fits right in with existing infrastructure, and works seamlessly with business applications and processes.
Along with its low total cost of ownership, a ShoreTel UC system helps organizations leverage their most valuable assets: people and information.
Whether they are using our brilliantly simple solution to replace old phone systems, to upgrade to unified communications, or to modernize their contact centres, organizations worldwide consistently give ShoreTel the highest ratings for customer satisfaction. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany.
One brilliantly simple solution for today's business communication
At ShoreTel, we don't replace old phones; we replace old thinking. ShoreTel created a VoIP telephony platform as reliable and flexible as it is easy to deploy, manage, and use.
A ShoreTel system brings unified communications, IP phone systems and contact centre solutions together with plug-and-play simplicity to meet your every need.
Unified communications: the power to choose, and to collaborate.
ShoreTel's Unified Communications (UC) capabilities are changing the way people work by integrating communications tasks currently performed with separate tools. Built on the powerful voice capabilities of our IP phone system, ShoreTel simplifies communication with fully integrated video, instant messaging, video conferencing, and advanced mobility, presence and collaboration capabilities.
Now on-site and remote users alike can see who is available, and choose how best to reach them. With less time spent playing phone tag, everyone has more time for the real business at hand.
Our IP phone systems replace old equipment with new thinking.
Designed from the ground up to streamline the work of administrators and end users alike, the built-in unified communications (UC) capabilities of ShoreTel's VoIP phone system are transforming the way people work.
By integrating communication tasks currently performed with separate tools, such as video conferencing, IM and online collaboration, ShoreTel's brilliantly simple solution helps boost productivity and reduce costs.
Contact centre solutions that simplify your customer communications.
Customers expect higher levels of service than ever, and multisite contact centres are now the norm. Built on the highly reliable voice capabilities of our unified communications system, ShoreTel's Contact Centre solution easily connects internal and external customers to the right agent at the right time. The result – lowered costs and an improved customer experience that help to transform your contact centre into a revenue centre.
ShoreTel offers flexible solutions for all types of enterprises: from smaller, less formal environments to large organizations that require call centres with sophisticated routing and reporting options, multimedia, self-service and outbound campaign capabilities.